GENOLIER PATIENT SERVICES, a department dedicated entirely to foreign patients whose mission it is to support them before, during and after their stay.
Are you planning a stay at one of our clinics and have a foreign health insurance? Genolier Patient Service is your point of contact for all organisational and personal matters.
The Swiss Medical Network clinics offer first-class medical care for both Swiss and foreign patients.
With highly experienced medical staff and state-of-the-art medical and technical facilities, the Swiss Medical Network clinics are among the most renowned in the world.
Everything has been done to make visits by patients from abroad as easy as possible. From their first day to their last, they can count on individual support at each stage of their journey, their medical treatment and their stay.
Benefit from the expertise of over 2'300 recognised practitioners covering most areas of medical specialisation.
The network facilitates exchanges between specialists, particularly when it comes to finding the best therapeutic strategy for the patient.
Our clinics offer first-class care as well as comfortable and welcoming rooms and restaurants, worthy of a five-star hotel.
And all this is accompanied by exceptional food, providing a unique culinary experience.
Swiss Medical Network offers patients an experienced, multilingual team of medical coordinators who speak French, German, English, Russian, Arabic and Chinese. Whether it’s helping them with their paperwork, organising their stay or arranging their medical appointments, everything is taken care of with the utmost discretion.
We kindly request that you send us your medical file, which will be forwarded to your assigned medical coordinator in complete confidentiality.
It is recommended that you send us a file that is as complete as possible so that we can suggest the most appropriate programme of treatment to you.
The information that we require includes the following:
or any other information that you consider useful.
We will confirm receipt once we have received your request safely and will then get back in touch to find out the details of the additional services you require: the type of room, the number of people accompanying you, interpreting services, etc.
Once we are made aware of your needs, your coordinator will send you a personalised offer for your care, based on the doctor’s recommendations.
Your coordinator will remain at your disposal to help you with the administrative requirements: your visa application, the transfer from the airport and interpreting services in particular.
When you confirm your stay, we ask that you pay a deposit corresponding to the amount shown on your quotation. Your arrival can thus be planned in the best conditions.
At the end of your stay, we will refund the remaining amount of this deposit to you.
If you wish, we can organise your transport in a limousine or, if necessary, by medical transport. A member of our team will welcome you to the clinic and accompany you to your room.
Your medical coordinator will be your first point of contact throughout your stay. If you have any questions of a medical nature, your medical coordinator will direct you to your medical consultant, who will be available to reply to you at all times.
At your convenience, your coordinator will be available to organise transport for you, a spa day, a tourist break in the local region or in one of the prestigious hotels of our partner hospitality group Michel Reybier Hospitality Group.
Once your programme of treatment has been completed, your coordinator will ensure that you receive your medical report and will organise your follow-up appointment.
Following your departure, your coordinator will remain at your disposal for any questions.
Among our staff members, we have coordinators who speak the following languages: French, English, German, Russian, Italian and Chinese.
If your language is not among those spoken, we can arrange for a translator to assist you during your medical consultations and/or therapies for an additional fee.
It is very important to provide our medical staff with as much general and up-to-date medical information as possible (reports of previous medical consultations, laboratory results, medical imaging, etc.)
This will enable us to create a personalised medical programme for you and to provide you with the corresponding quotation.
Only inquiries about oncological issues are subject to a fee.
The initial estimate is an estimation of the costs of your treatment and is performed by our specialists based on the documents and information that you submit in advance. It is therefore extremely important that we obtain as much medical information in advance as possible, so that the estimate is an accurate reflection of reality.
The patient has to pay the full amount of the quotation, on the day of their arrival at the clinic at the latest.
We accept payments by cash, credit card or bank transfer.
You may be entitled to a full or partial refund of the deposit, depending on the final invoice amount.
Yes. We have our own limousine service and can arrange airport transfers or any other transfers you may need during your stay.
Yes, we can help you with visa applications, hotel reservations (if necessary) and transportation services.
Yes, we offer facilities to accommodate an accompanying person during your stay, in your room or in a separate room/suite.
Please contact us directly if you would like further information.
Yes, of course, if you provide us with information about your eating habits before your stay, we will be happy to adapt your meal options accordingly.
Some of our clinics offer hairdressing and skin care services. At your request, we can also make appointments for you if these services are not offered at the clinic where you are staying.
Depending on medical assessments and opinions (therapeutic progress, test results, rehabilitation progress, etc.), modifications to the treatment and/or additional tests may be advised and prescribed. Any subsequent changes to the initial offer can be made with your agreement, and will be charged accordingly.
Any request to leave is subject to prior written consent from the doctor.
Most of our clinics offer high quality gourmet food, which is served in their respective restaurants. With the exception of breakfast, which is only served in your room, you can eat your meals in the clinic’s restaurant.
Yes. We will send you your complete medical file as soon as we have received all the necessary information from the doctors. This file will include all medical reports, laboratory results and radiographic images (X-rays).
Reports can be written in English upon request. They can also be translated into other languages for an additional fee.
Our medical team or our coordinators will help you get all the equipment you need.