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Quality management

The Clinique Générale's quality approach is part of a strategy that aims to provide excellent services to its patients and doctors at all times.

We expect each employee to guarantee these principles and to become the first actor in the continuous improvement of quality in the establishment in which they work, but also at the level of the Swiss Medical Network group.


Our policy of continuous improvement of quality and safety of care is defined through several guidelines in order to offer a quality and personalized care to each patient.


We offer personalised attention to the patient in a high quality and pleasant setting, aiming at well-being and actively participating in the recovery of health.


We take into account the needs and choices of each patient. We make every effort to build a relationship of trust while respecting the rights and duties of each individual.


We ensure that communication is targeted, carried out at the right time and with the right people.


We accredit doctors recognised for their expertise and provide them with the latest generation of high-performance and innovative technical equipment.


We promote the continuous training of our staff in order to maintain and develop their know-how to ensure increasingly safe and effective care.


We focus our management on a risk prevention and continuous improvement approach in order to increase the quality and safety of our services and the satisfaction of our patients, doctors and staff.


We are committed to avoiding waste, sorting our waste and controlling our energy consumption in order to protect the environment and reduce costs.


We comply with regulatory, legal and normative requirements.

Quality indicators

Thanks to our membership of the National Quality Development Association (ANQ), we are implementing various indicators such as

  • patient satisfaction
  • repeat operations
  • re-hospitalisation
  • prevention of falls and pressure sores
  • nosocomial infections
  • the register of orthopaedic implants

«Environmental vigilance» referents have also been set up:

  • material vigilance (swissmedic)
  • haemovigilance (swissmedic)
  • pharmacovigilance (swissmedic)
  • hospital hygiene (according to the current French-speaking HPCI standards)


Swiss Leading Hospitals (SLH)

As a member clinic, we are committed to the highest quality standards in all areas of the clinic. Compliance with these standards is checked every two years by a neutral certification body and ensures that our above-average performance is maintained in the medium and long term. A combination of performance and development criteria encourages continuous improvement, thereby strengthening our role in quality assurance in the Swiss hospital landscape. The result is tangible quality for our patients, which can carry the «BEST IN CLASS» label.

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ISO 9001:2015 – Swiss Safety Center (SSC)

Some of our clinics are certified according to this standard, which is widely used and comparable both nationally and internationally. It shows the requirements that have to be implemented with regard to customer needs as well as product and service quality. The standard is thus a proven instrument for increasing the transparency of operational processes and subsequently optimising the efficiency of corporate performance. The annual review by the certification body SSC also ensures continuous and sustainable improvement of the management system.

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In 2007, the national association of hospitals and clinics H+ created a uniform system of standards (REKOLE® stands forRevision of Cost Accounting and Service Recording) for operational accounting in hospitals. In this way, H+ has unified the operational accounting of hospitals and clinics according to common standards throughout the country and created a system that fulfils the legal requirements according to the Health Insurance Act (KVG).

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Our specialists

At Clinique Générale, employees are dedicated to the quality of our establishment, both towards patients and towards employees.

Care manager

The care manager is the reference person for patients hospitalised at the Clinique Générale. Trained as a nurse, our care manager assists patients throughout their stay. Their support begins before hospitalisation and continues during the stay with various visits. They ensure that patients' requests are met and coordinate the various parties involved throughout the hospital stay.

Care managers provide patients with a personalised follow-up adapted to their needs, as well as a reassuring point of reference throughout their stay and afterwards. They provide support, both mental and logistical, to the people in hospital to make their stay as pleasant as possible.

MSST Coordinator - Occupational Health and Safety Medicine

The role of the Occupational Health and Safety Coordinator is to support the management, line managers and employees in the execution of their tasks related to occupational safety and health protection.

Prap: Patient Autonomy Recovery Programme

Clinique Générale has set up a programme for the recovery of patient autonomy. This programme consists of personalised support during all the stages linked to the implantation of a hip, knee or shoulder prosthesis.

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Clinique Générale is a member of the following professional associations.


National Association for Quality Development

ANQ's mandate is to define relevant quality indicators, to conduct quality measurements to provide the national comparison and to communicate the measurement results transparently.

The Swiss Medical Network institutions take part in the ANQ surveys every year. The results enable the institutions to compare themselves with hospitals and clinics nationwide and to take targeted measures to improve the patient experience.

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Swissnoso is dedicated to reducing nosocomial infections and multidrug-resistant germs that can occur during a stay or treatment in a hospital. Practicable modules are offered in the area of surveillance and prevention. The Swiss Medical Network institutions continuously monitor possible cases of infection or the long-term course of wound healing and report these to Swissnoso. Useful data for quality control is generated and evaluated from this.

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CIRS - Critical Incident Reporting System

Our CIRS reporting platform is a reporting and learning system that allows the identification of risks or critical events. The system is an essential element of clinical risk management and allows the anonymised reporting of incidents that may occur during different procedures - e.g. during the administration of medication, communication, documentation, the exercise of standard processes or even the use of technical equipment. The goals of CIRS are the proactive handling of critical events, the further development of the hospital's internal safety culture and the increase of patient safety.

SIRIS - Swiss Implant Register

Based on the national quality contract between ANQ and the member hospitals, SIRIS (Swiss Implant Registry for Hip and Knee Prostheses) was introduced in 2012 and for spinal prostheses in 2021. Ziel dieser Erfassung ist die bestmögliche Versorgung der Patienten sowie die Beurteilung der langfristigen Implantat- und Behandlungsqualität. Die daraus gewonnenen Ergebnisse erlauben zudem einen Qualitätsvergleich mit anderen Spitälern.

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