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Quality management

Quality management is a supporting element for the Privatklinik Lindberg, which is seen as a strategic management and control instrument and is actively practised with the aim of ensuring a continuously high level of quality for our patients and stakeholders.

Privatklinik Lindberg meets the highest quality standards and at the same time strives to continuously improve. Independent third parties check compliance with the standards and provide suggestions for optimisation. Among other things, we regularly let ourselves be tested by «Swiss Leading Hospitals» and the ISO certification body, and in return receive a certificate of excellence confirming that we meet above-average quality standards.

Quality Policy Private Hospitals Swiss Medical Network -Region ZH, SH, SG
Sustainable quality management is a supporting element for the private clinics of the Swiss Medical Network Group in the Zurich, Schaffhausen and St. Gallen regions. The top management of the clinics fulfils its management obligation by ensuring that the principles of quality management are understood, promoted and applied in day-to-day operations. We understand quality as the balance between consistently best performance, economy, efficiency and effectiveness. We strive for excellence in everything we do. As a member of various institutions and associations (e.g. ANQ National Association for Quality Development in Hospitals and Clinics or Swiss Leading Hospitals), we are committed to meeting the relevant standards at all times.

By systematically steering our activities, we create a permanent awareness of quality at all levels and continuously improve our services. We plan, maintain, review and improve our quality management according to the basic principles of ISO 9001:2015 and the control loop of the Deming model. We evaluate our development on the basis of the results from audits, customer surveys, measurements and recurring reviews by external certification bodies, e.g. within the framework of ISO 9001:2015. The effectiveness of the resulting measures is regularly reviewed.

More about our quality policy.

Certifications

ISO 9001:2015 – Swiss Safety Center (SSC)

Our clinic is certified according to this standard, which is widely used and comparable both nationally and internationally. It shows the requirements that have to be implemented with regard to customer needs as well as product and service quality. The standard is thus a proven instrument for increasing the transparency of operational processes and subsequently optimising the efficiency of corporate performance. The annual review by the certification body SSC also ensures continuous and sustainable improvement of the management system.

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Swiss Leading Hospitals (SLH)

As a member clinic, we are committed to the highest quality standards in all areas of the clinic. Compliance with these standards is checked every two years by a neutral certification body and ensures that our above-average performance is maintained in the medium and long term. A combination of performance and development criteria encourages continuous improvement, thereby strengthening our role in quality assurance in the Swiss hospital landscape. The result is tangible quality for our patients, which can carry the «BEST IN CLASS» label.

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Privatklinik Lindberg is a member of the following professional associations

ANQ

National Association for Quality Development

ANQ's mandate is to define relevant quality indicators, to conduct quality measurements to provide the national comparison and to communicate the measurement results transparently.

The Swiss Medical Network institutions take part in the ANQ surveys every year. The results enable the institutions to compare themselves with hospitals and clinics nationwide and to take targeted measures to improve the patient experience.
In the ANQ patient satisfaction survey 2021, 77% of all Swiss Medical Network institutions were above the national average.

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SIRIS - Swiss Implant Register

Basierend auf dem nationalen Qualitätsvertrag zwischen ANQ und den Mitgliedskliniken wurde SIRIS (Schweizerisches Implantateregister für Hüft- und Knieprothesen) 2012 eingeführt. Ziel dieser Erfassung ist die bestmögliche Versorgung der Patienten sowie die Beurteilung der langfristigen Implantat- und Behandlungsqualität. Die daraus gewonnenen Ergebnisse erlauben zudem einen Qualitätsvergleich mit anderen Spitälern.

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Swissnoso

Swissnoso is dedicated to reducing nosocomial infections and multidrug-resistant germs that can occur during a stay or treatment in a hospital. Practicable modules are offered in the area of surveillance and prevention. The Swiss Medical Network institutions continuously monitor possible cases of infection or the long-term course of wound healing and report these to Swissnoso. Useful data for quality control is generated and evaluated from this.

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H+

Together with the employee organisations in the healthcare sector, H+ has developed an industry solution for the implementation of the legal provisions regarding occupational safety and health protection. This also includes regular hazard identification in the hospitals in order to reduce safety risks, create optimal working conditions for employees and prevent illnesses or accidents through sustainable absence management.

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Hygiene management


Hospital hygiene is one of the basic elements of successful hospitalisation. The central tasks of hospital hygiene and infection prevention include, on the one hand, the recognition, recording, analysis and prevention of nosocomial infections, infections acquired in hospital, and, on the other hand, the definition of prevention and improvement measures as well as their implementation in order to guarantee patient safety in the best possible way.
In order to be able to implement this in a goal-oriented manner, close cooperation between experts in hospital hygiene and infection prevention with the responsible link nurses of the departments, hospital hygienists and infectiologists is necessary. In addition, a regular exchange is maintained with external health care institutions, whose valuable support makes a significant contribution to the quality development of the hospital and to quality assurance in the treatment process.

Feedback or questions?

Do you have a concern, a wish for improvement or would you like to tell us something else that has struck you positively or negatively at our clinic?
Please do not hesitate to contact us. We look forward to receiving your e-mail or you can contact the persons below directly.

Christine Reutlinger

Director operations Klinik Pyramide am See

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