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Quality Management

The Clinica Ars Medica is committed every day to guaranteeing the quality and safety of care for its patients.

The Clinic adheres to a path of continuous improvement so that patient care is customised and defined by the following quality and safety parameters


  • Healthcare offer in accordance with our vocation as a private facility
  • Information to patients on their state of health and respect for their rights
  • Quality of pain management, nutrition and care
  • Continuous interest in risk management
  • Development of a safety culture
  • Involvement at all levels in the continuous improvement process

Quality policy

Taking into account the needs and quality processes of the Sant'Anna and Ars Medica Clinics, are an integral part of the Swiss Medical Network's strategy to strive for excellence in services for its patients and doctors.

Guidelines:

  1. We accompany patients on their health management journey in a personalised and comfortable environment according to the highest quality standards.

  1. We are very attentive to the needs and choices of each patient and establish a relationship of trust while respecting the rights and duties of each one, making them feel unique and at the centre of our attention.

  1. We ensure that communication is always relevant and well contextualised, respecting the different interlocutors and the right timing.

  1. We accredit doctors recognised for their professionalism and proven competence by providing them with a technological platform that is always state-of-the-art and proportionate to the real needs of taking care of our patients.

  1. We promote the continuous training of our employees, with the aim of keeping their knowledge constantly up-to-date, which is necessary to always guarantee qualified, safe and effective patient care.

  1. The company also promotes the principles of the H+ Industry Solution for Occupational Safety and Health Protection of employees, by disseminating and ensuring constant information and awareness on safety and health at all levels.

  1. We take all necessary measures to avoid risks, promote continuous improvement in order to increase the quality and safety of our services, as well as the satisfaction of our patients, doctors and employees.

  1. As a member of Swiss Leading Hospitals (SLH), in addition to what is already in place, we pay particular attention to all aspects of patient comfort, which are valuable supports in the course of treatment. In our clinics, medical excellence is combined with personalised care in a high-quality infrastructure.

  1. Our Clinics always act in compliance with the law, applicable regulations, and all further industry regulations and recommendations.

We expect every employee to guarantee the principles listed above and to participate in continuous quality improvement for our Clinics.

Partners

ANQ

National Association for Quality Development

ANQ's mandate is to define relevant quality indicators, to conduct quality measurements to provide the national comparison and to communicate the measurement results transparently.

The Swiss Medical Network institutions take part in the ANQ surveys every year. The results enable the institutions to compare themselves with hospitals and clinics nationwide and to take targeted measures to improve the patient experience.
In the ANQ patient satisfaction survey 2021, 77% of all Swiss Medical Network institutions were above the national average.

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ISO 9001:2015 – Swiss Safety Center (SSC)

Our clinic is certified according to this standard, which is widely used and comparable both nationally and internationally. It shows the requirements that have to be implemented with regard to customer needs as well as product and service quality. The standard is thus a proven instrument for increasing the transparency of operational processes and subsequently optimising the efficiency of corporate performance. The annual review by the certification body SSC also ensures continuous and sustainable improvement of the management system.

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Swiss Leading Hospitals (SLH)

As a member clinic, we are committed to the highest quality standards in all areas of the clinic. Compliance with these standards is checked every two years by a neutral certification body and ensures that our above-average performance is maintained in the medium and long term. A combination of performance and development criteria encourages continuous improvement, thereby strengthening our role in quality assurance in the Swiss hospital landscape. The result is tangible quality for our patients, which can carry the «BEST IN CLASS» label.

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CIRS - Critical Incident Reporting System

Our CIRS reporting platform is a reporting and learning system that allows the identification of risks or critical events. The system is an essential element of clinical risk management and allows the anonymised reporting of incidents that may occur during different procedures - e.g. during the administration of medication, communication, documentation, the exercise of standard processes or even the use of technical equipment. The goals of CIRS are the proactive handling of critical events, the further development of the hospital's internal safety culture and the increase of patient safety.

SIRIS - Swiss Implant Register

Basierend auf dem nationalen Qualitätsvertrag zwischen ANQ und den Mitgliedskliniken wurde SIRIS (Schweizerisches Implantateregister für Hüft- und Knieprothesen) 2012 eingeführt. Ziel dieser Erfassung ist die bestmögliche Versorgung der Patienten sowie die Beurteilung der langfristigen Implantat- und Behandlungsqualität. Die daraus gewonnenen Ergebnisse erlauben zudem einen Qualitätsvergleich mit anderen Spitälern.

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