Patients & Visitors

The Schmerzklinik Basel lives and cultivates a family atmosphere of trust and security, because a good recovery begins in a good environment.

Of course, we are also pleased to welcome you as a guest of our patients and will do everything to make you feel at home.

On this page you will find all the important information about your stay.

Your stay

Your attending doctor or a referring clinic will register you for your stay at the clinic. Together with you, the date of admission and the dates for the medical examinations and treatments will be fixed. All further information about your stay at the Schmerzklinik Basel will then be sent to you by post.

Admission

For your admission to the clinic, please come to our main reception at the agreed time. After registration, you will be personally escorted to your room. There, the facilities and the daily routine will be explained to you and your questions answered. You can express special wishes or concerns at any time. We will be happy to fulfil them to the best of our ability.

Discharge

The date of exit is determined in consultation with the ward physician in a personal meeting. Our nursing staff will be happy to answer your questions about further care, medication, etc.

During the stay

Managing Doctor
At the Schmerzklinik Basel, specialists from various fields look after the patients. However, each individual patient can rely on one medical contact person: his or her Managing Doctor. You will get to know him during your first consultation. They will accompany you during your outpatient, day-care or inpatient treatment.
In addition, your Managing Doctor is responsible for the planning and coordination of all examinations and treatments, including internal and external consultations, interventions, tests, inpatient treatments, etc. The doctors consulted by them are also responsible for the planning and coordination of the entire treatment. The doctors consulted by them are obliged to report to them accordingly in writing.

Follow-up care

You should discuss any follow-up care with your doctor at an early stage.

Inpatient stay

Chronic pain affects everyday life - in addition to physical complaints, it can also lead to psychological and social problems. At the Schmerzklinik Basel, we want to support our patients and free them from the many limitations. This often requires intensive inpatient therapy with the involvement of specialist doctors and therapists. Patients benefit from a coordinated programme of physical and psychological therapies.

Contents of inpatient multimodal pain therapy

Depending on the individual needs of the patient, there are various therapy options, for example:

  • Relaxation techniques
  • Physiotherapy
  • Art therapy
  • Yoga
  • Workshop on natural healing methods
  • Talking therapies with psychologists / psychiatrists
  • Nutritional counselling

Addressed are chronic pain patients with

  • a clearly recognisable or imminent impairment of the quality of life and/or ability to work
  • Lack of success of a previous unimodal pain therapy, a pain-related surgical intervention or a withdrawal treatment
  • Existing drug dependence or a concomitant mental illness that causes pain.

Flyer inpatient multimodal pain therapy

Insurance

Swiss patients:
The Schmerzklinik Basel is open to insured persons of all classes (private, semi-private, general). The services provided are billed directly to the patient's insurance company (applies only to insurance companies in Switzerland).

International patients:
You are not insured in Switzerland? We will be happy to make you an offer for your stay, which we will tailor to your needs and wishes.

Our partner: Sanitas
As a Sanitas Preference client, you have the opportunity to take advantage of convenient additional services during your hospital stay that provide you with comprehensive care. This starts before your hospital stay and only ends when you have recovered to such an extent that you can take care of everything yourself again.
The Sanitas Preference Standard


Upgrade
Patients with general insurance have the option of treating themselves to more comfort: For an additional charge, we offer an upgrade from a twin room to a single room.

Visiting and opening hours

Main reception

Monday to Thursday from 08:00 to 17:30
Friday from 08:00 to 17:00 hrs
Appointments outside opening hours by telephone arrangement only.

+41 61 295 89 89
info@schmerzklinik.ch

Visiting hours: Ward

Visiting hours: daily from 14:00 to 21:00

Persons visiting the Schmerzklinik Basel are requested to adhere to the following safety guidelines:

  • A maximum of one visitor per patient is allowed per day for a maximum of one hour.
  • Children from the age of 12 are admitted
  • Masks must also be worn in the room

Further information

Information

The team in the ward will be happy to answer any questions you may have during your stay.

Meal times

Breakfast: 07:15 (Sunday 08:00)
Lunch: 12:00
Dinner: 17:30

Internet

You have the possibility to benefit from a free Wi-Fi connection with your own device. Information on this can be obtained from the staff in the ward.

Bringing things from home

To make your stay with us as pleasant as possible, please bring your usual toiletries and hygiene articles (comb, toothpaste and toothbrush, razor, body lotion, etc.). Please also pack slippers, pyjamas, dressing gown, comfortable clothes, underwear, any visual and hearing aids, as well as workout clothes and gym shoes. Don't forget to bring x-rays, medical records and your own medication if necessary.

Mail

Mail that you receive during your stay at the clinic will be brought to your room. You can hand in your outgoing mail at reception, where you can also buy stamps. If you are unable to leave your room, the nursing staff will be happy to accept your mail.

Radio/TV

Each room is equipped with a television. There is also a direct-dial telephone in your room. You will be automatically charged the call charges together with a modest basic tax.

Daily schedule

You will receive a schedule of your treatment appointments from us. The nurse in charge will discuss this with you.

Valuables

We recommend that you refrain from taking valuable jewellery and other valuables with you. The clinic accepts no liability in the event of theft or loss. To ensure optimal sterility during the operation, no jewellery may be worn, with the exception of your wedding ring.

Newspapers and magazines

We offer magazines for you to borrow in our lounge area.

Address and directions

The Schmerzklinik Basel is located close to the centre in the Kirschgarten quarter in the city of Basel.
Address: Hirschgässlein 11-15, 4010 Basel

By public transport

Tram
Lines: 3, 8, 10, 11, 14 or 15 to Aeschenplatz stop

Bus
37, 70 or 80 to Aeschenplatz bus stop

From the Aeschenplatz stop, the Schmerzkinik is just a few minutes walk.

By car

Motorway exit Basel-Süd (No. 5), direction Aeschenplatz. Continue to Aeschengraben and turn right into Henric-Petri-Strasse.

Parking facilities in front of the clinic are very limited. We recommend using the Anfos multi-storey car park at Henric Petri-Strasse 21.

Our location