Patient information

At Privatklinik Bethanien, the health, pleasure and well-being of our patients is our top priority. In order to meet the needs of our patients, a highly skilled team will take care of your needs at all times, from insurance and registration to chauffeur service and hairdressing.

Here you will find all the important information you need for your stay with us.

Stay
Insurance
Other services
Visiting and opening hours
Our location
Directions

Stay

Registration

Your date of admission and appointments for possible medical examinations will be determined and reserved together with your doctor according to your needs. We will send you a letter confirming your application for admission to the clinic, the patient registration form, the anaesthesia questionnaire and a checklist for preparations for admission. We will need a copy of your insurance policy so that we can obtain a commitment to cover your costs from your insurer. The checklist for preparing for admission is available for download below.

Select the appropriate checklist depending on whether you are going to be on an outpatient, inpatient or based in the maternity ward:

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Admission date

Upon admission, you will be greeted at the reception. You will be accompanied to your room and informed about your daily routine and the facilities.

If relevant, please bring with you your blood group card, up-to-date X-rays, ECG or laboratory findings and your own medication.

Please do not bring any valuables or large amounts of cash with you. You can pay for your private expenses by credit card or EC-Direct at reception upon departure. Before surgery, the responsible anaesthetist and your treating doctor will clarify the details with you.

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During your hospital stay

We make the daily routine as individual as possible depending on your procedure. The daily doctor’s appointments and nursing visits dictate a certain rhythm. Patients with private insurance can choose between two meal times.

If your health allows, daily visits are always welcome – either in your room, in the bistro or in our beautiful park. It is important to us to provide you with a family atmosphere and a feeling of well-being throughout your stay.

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Discharge and follow-up care

Your discharge date and medication will be agreed with your doctor. Where appropriate, our case management team will also discuss with your treating doctor how to organise a rehabilitation stay, a course of treatment or home care in advance.

Questions regarding care after your discharge will be clarified with our case management.

casemanagement@klinikbethanien.ch

+41 43 268 72 02

 

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Insurance

Patients insured in Switzerland

In principle, your health insurer covers the costs of the high-quality services provided by Privatklinik Bethanien if you have supplementary hospital insurance (semi-private or private supplementary insurance).

If the procedure at our clinic is handled by accident insurance, the costs of the stay are also covered by the insurance for patients with general insurance.

Our additional service for people with private insurance

At Privatklinik Bethanien, our privately insured patients benefit from the following advantages:

  • True quality that is reflected in the personal interaction with patients and does not remain an administrative matter. The focus is on people.
  • Short decision-making processes, clear responsibilities and maximum flexibility.
  • Consistent focus on patients with supplementary insurance with an individual care approach and clearly identified additional services.
  • Political and financial independence, which creates the conditions for doctors and nurses to be able to orientate themselves to the needs of patients without pressure.
  • 24/7 availability of affiliated doctors and continuity of medical care.

For more information click here.

Assurance of costs

Privatklinik Bethanien will ask the health insurer for a commitment to cover the costs of the stay before the patient is admitted. If the health insurer does not guarantee full cost coverage, a deposit may have to be provided before admission. In this case, you will be notified in advance by our patient administration team.

Billing

We prepare the statement in accordance with the contracts concluded with the insurers and in accordance with the applicable health insurance rates of the Canton of Zurich. We settle accounts directly with Swiss health insurers. This means that you will only receive one invoice for services not covered by your health insurance (e.g. telephone costs, meals for your guests, etc.).

Cost estimates/upgrades

If you have general insurance and are interested in a stay at our clinic, we will be happy to prepare a non-binding cost estimate for your stay. We will also be happy to provide you with a quote for an upgrade from semi-private to private or for an overnight stay in one of our junior suites or suites. The latter is also possible in our maternity ward:

Upgrade maternity ward

For a personal consultation, please contact our scheduling department:

+41 (0)43 268 71 00 dispo@klinikbethanien.ch

Visiting and opening hours

Reception

Reception is open on weekdays from 6:15 a.m. to 9:00 p.m. and on Saturdays/Sundays and public holidays from 7:00 a.m. to 9:00 p.m.

+41 (0)43 268 70 70

info@klinikbethanien.ch

LeShop

The LeShop at Reception is open daily from 7:00 a.m. to 9:00 p.m. and offers a wide range of newspapers, magazines, books, snacks and gifts as well as Nescens cosmetics.

Visiting hours

Visiting hours are from 9:00 a.m. until 9:00 p.m. Please discuss individual visiting times with the nursing staff.

Bistro

The bistro is open daily from 8:00 a.m. to 8:00 p.m, on Sundays till 5:00 p.m. Table reservations can be made by telephone.

+41 43 268 73 15

Other services

Pastoral care

You can contact us via the nursing staff, reception or directly, Monday to Thursday:

Monika Frieden, Reformed Hospital Chaplain, Tuesday and Wednesday

E-mail

Clemens Plewnia, Catholic Hospital Chaplain, Monday and Thursday

E-mail

A hospital stay, physical pain, or the diagnosis of an illness can trigger distressing questions and feelings. Our chaplains are here to listen to whatever is on your mind. We are here for you, whether you are a patient, a family member, a friend of a member of staff,

  • if you want someone to share your joy, fears, worries and questions with;
  • if you are looking for meaning and inner sources of strength;
  • when experiences require spiritual interpretation;
  • if you are looking for support and encouragement for your future journey.

Our chaplains are employed by our respective state church. We respect your personal beliefs and values, and we are bound by a duty of confidentiality.

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Religious services

A Protestant Methodist Church service is held every Sunday at 10:00 a.m. in the auditorium of Privatklinik Bethanien. You are very welcome to take part.

Religious services March

Religious services April

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Directions

Arrival by public transport

The clinic is easily accessible by public transport.

Train: from Zürich Hauptbahnhof take tram no. 6 to Toblerplatz.

Bus: from other directions take bus no. 33 to the Bethanien or Hinterbergstrasse stop.

Arrival by car

Parking spaces are available in front of the hospital on Toblerstrasse and in the hospital’s private car park, subject to a charge. There is also parking in the blue zone.

Our location