Clarify questions about your health: check symptoms, arrange doctor's appointments, order medication and much more. It's all very easy with the Well app.
The Well healthcare platform connects key players in the healthcare sector such as doctors, pharmacies and our hospitals. The Well app gives you free access to a wide range of efficient healthcare services. You can obtain medical advice independently and according to your needs - around the clock, via your preferred channel, quickly and easily.
Well is a joint project between Visana, CSS, Medi24, DocMorris, Galenica and Swiss Medical Network. It is leading the Swiss healthcare system into a digital future.
Answer a few questions about your symptoms and in a few minutes you will receive an initial assessment and a recommendation for the next treatment steps, be it a home remedy, a medication or a doctor's appointment.
Find information on complaints, diagnoses or illnesses and, depending on the symptom, receive helpful suggestions for medication - original preparations and generics/biosimilars - or home remedies.
You receive prescriptions from Medi24 simply and easily as an e-prescription in your Well app. You can forward this prescription to your pharmacy, collect it from a selected pharmacy or have it sent directly to your home via a mail-order pharmacy.
You can easily save data and information such as prescriptions, treatment plans and medical reports in the dossier. This means you have all your and your family's important documents to hand at all times.
Speak to a paediatric nurse around the clock via KidsLine, the telephone emergency helpline for children and young people (in German). Simply label well services that can also be used for paediatric concerns for children and adolescents up to the age of 18 with the Family Care label: Activate the family mode under «Profile/Settings».
No. Well does not replace doctors, but rather the often confusing search on the Internet. The digital guide has a simple structure and provides patients with easy-to-understand information.
Yes, the app fulfils all security and data protection standards. The health data is in the exclusive possession of the end users and cannot be viewed by any other party without their consent. No data is passed on to insurance companies.